Refund policy

Last Updated: July 6, 2026

All items are inspected prior to dispatch. If something isn't right, we're here to help. Please read our policy carefully before purchasing.

ALL SALES ARE FINAL

We do not offer refunds, returns, or exchanges for change of mind, fit preferences, or incorrect sizing. All sales are final unless your item is faulty, incorrect, or damaged in transit.

ELIGIBLE FOR FULL REFUND

The following are eligible for a full refund:

  • Manufacturing defects or verified quality control issues
  • Incorrect items sent in error
  • Items damaged during transit due to courier mishandling

For any of the above, contact us at info@wongstar.co within 14 days of delivery with your order number, a description of the issue, and clear photos. We will cover all return shipping costs for eligible claims.

NOT ELIGIBLE FOR RETURN OR REFUND

  • Change of mind, fit preferences, or sizing
  • Items worn, washed, altered, or damaged through use
  • Items missing original tags or packaging
  • Items marked as Final Sale or purchased during promotional or sample sales
  • Damage caused by improper care or normal wear
  • Natural characteristics of raw or untreated fabrics, including colour transfer or bleeding

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

REFUNDS

Once we receive and inspect your return, we will notify you of the outcome within 2–5 business days. If approved, your refund will be processed to your original payment method within 5–10 business days.

RETURN SHIPPING

We recommend using a tracked shipping service for all returns. Wongstar is not responsible for items lost in transit.

HOW TO INITIATE A RETURN

To start a return, email info@wongstar.co with:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return
  • Photos if the item is faulty or damaged

Do not send items back before receiving approval from our team.