Shipping policy
Last Updated: July 30, 2026
PROCESSING TIME
All orders are processed and despatched within 1-3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a tracking number via email once your order has been dispatched.
DOMESTIC SHIPPING (AUSTRALIA)
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | Free | 2-8 business days |
| Express Shipping | $20 AUD | 1-4 business days |
INTERNATIONAL SHIPPING
All prices are in Australian Dollars (AUD). Delivery times are estimates from dispatch date.
New Zealand
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard International | $30 AUD | 4-8 business days |
Asia
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard International | $45 AUD | 6-27 business days |
United States
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard International | $45 AUD | 6-27 business days |
Canada
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard International | $45 AUD | 6-27 business days |
Europe
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard International | $45 AUD | 6-27 business days |
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost at checkout. We recommend checking your local customs regulations before placing an order.
TRACKING
All orders include tracking. Your tracking number will be emailed to you once your order is dispatched. International orders can be tracked at auspost.com.au.
DELAYS
Delivery times are estimates and cannot be guaranteed. Delays may occur due to customs processing, public holidays, or circumstances beyond our control. Wongstar is not responsible for delays caused by customs or courier services.
LOST OR STOLEN PACKAGES
Once an order has been dispatched and tracking confirms delivery, Wongstar is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your order, please contact your local courier or postal service first, then reach out to us at info@wongstar.co.
CONTACT
For any shipping enquiries, contact us at info@wongstar.co.